Frequently Asked Questions

Shipping

Do you charge for shipping? No. We offer free shipping on all orders.

Where do you ship to? We currently ship within the United States only. We're considering expanding our delivery areas in the future.

How long does order processing take? Orders are processed within 1–2 business days, Monday through Friday. Orders placed before 22:00 CET (Berlin time) are processed the same day; orders placed after that cutoff move to the next business day. We don't process orders on weekends or public holidays.

How long will it take for my order to arrive? After processing, orders typically arrive within 5–7 business days. Total delivery time (processing + shipping) is approximately 6–9 business days, Monday to Friday.

Which carriers do you use? We ship with reliable carriers including DHL and FedEx.

Will my order arrive in one package? In most cases, your order will be delivered in a single package. However, depending on product availability, item size, or the warehouse from which your items are dispatched, your order may occasionally be shipped in multiple packages that arrive separately. If your order is split into multiple shipments, you will receive a separate tracking number for each package so that every part of your order can be followed individually.

Will I get a tracking number? Yes. Once your order ships, you'll receive an email with tracking details.

How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can check the current status of your shipment at any time by visiting our order tracking page and entering your tracking number or order details. Please note that it may take up to 24–48 hours after dispatch for the tracking information to become fully visible in the carrier's system.

My tracking doesn't work — what should I do? If your tracking number is not displaying any information or appears to be inactive, this is usually because the carrier has not yet scanned the package into their system. Tracking details typically update within 24–48 hours of dispatch. If more time has passed and your tracking still shows no updates, please contact us at contact@arvilaro.com with your order number and we will be happy to assist you.

Can I change the delivery address after my order has been placed? Address changes can be accommodated within 24 hours of order placement, or until the order has been shipped — whichever occurs first. Once an order has been dispatched, the shipping address can no longer be modified. To request an address change, please email us as soon as possible at contact@arvilaro.com with your order number and the corrected delivery address. Please note that it is the customer's responsibility to ensure that all shipping details provided at checkout are complete and accurate, and we are not liable for orders that are delayed, returned, or lost as a result of an incorrect or incomplete address.

Returns

What is your return window? You can return items within 30 days of delivery.

What condition do items need to be in? Items must be in their original, unused condition with all tags attached and in the original packaging. A receipt or proof of purchase is required.

Are any items non-returnable? Yes. Custom or personalized items and hygiene products (such as undergarments) are non-returnable unless they are unopened and unused.

How do I start a return? Email contact@arvilaro.com with your order number, reason for return, and any supporting photos if applicable. Our team will review your request and send you a return authorization with detailed instructions. Please use a reliable shipping service with tracking when sending your return.

Who pays for return shipping? Return shipping is covered by the customer, unless the item is defective or incorrect — in those cases, we cover the cost.

Where do I send my return? Approved returns should be sent to: Salzgasse 10, 50667 Cologne, Germany.

Refunds

How long does it take to get a refund? Once we receive and inspect your return, we'll notify you about the approval status within 7 business days. Approved refunds are then processed to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

How will I know my refund has been processed? You'll receive a confirmation email once the refund is issued. If you don't see the refund within the expected timeframe, please check with your bank first, then contact us if needed.

Exchanges

Can I exchange an item? We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery and we'll cover the return shipping for eligible exchanges. If you ordered the wrong size, please follow the standard return process and place a new order for the correct size.

Problems With Your Order

My item arrived damaged or defective. What do I do? Please contact us within 48 hours of delivery. We'll arrange a return at no cost to you and offer either a replacement or a full refund, whichever you prefer.

I received the wrong item. What now? Contact us and we'll cover the return shipping and send you the correct item promptly.

My package hasn't arrived. What should I do? Reach out to us as soon as possible so we can initiate an investigation with the shipping carrier.

Contact

How can I reach customer service?
Email: contact@arvilaro.com
Phone: +1 (740) 660-3742
Address: Salzgasse 10, 50667 Cologne, Germany
Hours: Monday–Friday, 9:00 am – 5:00 pm CET

Business Details

Website name: Arvilaro.com
Company name: JX Commerce
Address : Salzgasse 10, Cologne, northrhine westphalia, 50667, Germany
E-Mail: contact@arvilaro.com
Phone: +1 (740) 660-3742
TAX Number: DE352309654
Customer service: Monday to Friday between 9:00 am to 5:00 pm CET.